Frequently Asked Questions

Do you create custom gift sets?

If you would like a custom gift set as a Christmas present, please email us at info@bellocandles.co.uk to get accurate price details.

I don't like my scent, can I exchange it?

If you would like to exchange your product or fragrance, we are happy to oblige as long as your product is in its original packaging and state.

What is your return policy?

If you would like to return your product or fragrance, we are happy to oblige as long as your product is in its original packaging and state.

If you are unhappy with your purchase for any reason, we will be happy to provide a refund to the original payment method used.

We will not cover or refund postage charges for any products returned unless the item you are returning was damaged during delivery.

How is my information stored?

This website was created using Wix, therefore in accordance with GDPR, your information is only stored as long as you have an account with us. As soon as your account is deleted, so is your data.

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In accordance with GDPR, you are also allowed to ask for your data which we will provide to you within 72 hours of your request.